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Policy

 
 

Privacy / Security: 

We value our customers privacy and personal information. Security is are number one priority we do not sell, trade and/or exchange our customers information. 

Due to the alarming rate of identity theft we will not allow on line purchasing at this time.  We believe not security system is 100% full proof however we enjoy verbally conversing with our customers.

Customer Care Center: 

Our customer care center is the bridge between our customers and our suppliers to offer both excellent service. We receive all customers calls for orders to returns to allow our vendors the opportunity to focus on providing you exquisite merchandise. 

Payment: 

Money orders and cash (San Antonio residents only) are accepted.  Credit card and check acceptance acceptance coming soon.  

Shipping: 

In agreement with Whatever all stores must set reasonable shipping rates as well as select the best shipping service for timely delivers.  Please allow the average business days of delivery by USPS, UPS, FEDEX, DHL and/or best service per store of purchase.  Customers are responsible for all shipping fee and return fees.

Inspection / Returns: 

Please inspect all orders upon receipt for any damages, incorrect color or size, missing merchandise, etc.  All returns must be authorized and reported within 2 business days of any issues with your order.  We will not accept returns that have been washed, embellished, altered and/or not in proper packaging of delivery, sorry no exceptions. 

Company Growth:

As we grow our policies may change to better suit demands as well as our prices without notice. Please do not hesitate to contact us with any questions, comments, complaints, suggestions, questions and compliments are always welcome.

 

 

Whatever Online Mall

 Customer Care Center

 

 

 

 

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